SHIPPING POLICY
Thank you for your order. I want you to be completely satisfied with your order.
When order completes, the product is typically being ready to ship within 2-3 business days. If the product is made-to-order or has odd size, please follow up shipping time from product description.​
Delivery times and costs depend on the destination and shipping method you choose during checkout.
Shipping prices vary between:
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Denmark: 49 DKK, (orders above 1500 dkk has free shipping to all DK)
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Europe: 20€ - 40€,
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International: 20€ - 50€.
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Local pick-up is available in Østerbro, København. When your order is ready, you will be contacted for pick-up times.
RETURN & EXCHANGE POLICY
If for any reason you are not happy with your order, you may return it within 14 days for a refund. Returned items must be in their original condition and packaging, and unused. Shipping costs for returns are your responsibility unless the product is defective or there are a mistake from our side. In that case please contact us at info@mineburckin.com to make a claim.
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Please note that as I am small business owner, I cannot cover the cost of return shipping. Once I receive your return, I will inspect it and process your refund within 14 days. The refund will be issued to the original payment method used to make the purchase.
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Make-to-orders are not refundable.
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How to return:
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Place the product(s) you wish to return and place in a suitable bag/box, e.g. the one you received from our side.
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The return address is:
Mine Bal
Holsteinsgade 66, 4. 15
2100 Østerbro/Denmark
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Please keep a receipt as proof of the shipping. Packages that are lost in transit will not be compensated, therefore, recommend you send the package as a traceable shipment.
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As soon as I receive it, you will receive an email for confirmation and details.